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What is ProsperoHub's HubSpot  Support Retainer?

ProsperoHub offers responsive and tailored HubSpot support services, ensuring that your business continues to derive maximum value from the HubSpot CRM system. As your business grows, our support will help keep your system running smoothly while providing insights into new features, best practices and business process advancements.

Your HubSpot system is more than just a CRM—it’s a digital partner that works collaboratively with your team, helping to centralise, organise, and extract valuable insights to support growth. Our support retainers are flexible and customisable to fit your business needs.

Our Retainer Process and Included Services

Regular Review Meetings: 30-minute check-ins at agreed intervals to assess needs, align on deliverables, and track allocated hours.​

Budget Alerts & Adjustments: T-metrics alerts trigger when 80% of the monthly budget is used, prompting discussions on additional hours if needed.

Weekly or monthly reviews of your HubSpot portal to identify errors, inefficiencies, and opportunities for improvement. This proactive approach helps maintain system health, optimise processes, and ensure data and workflows stay accurate and effective.

 

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General HubSpot Inquiries

Providing expert guidance on how to effectively use HubSpot’s features, optimise settings, and tailor the platform to meet your business needs. This includes answering general questions, troubleshooting minor issues, and offering best practices for getting the most out of the system.

Data import assistance

Helping you transfer data into HubSpot while ensuring accuracy, consistency, and integrity. This includes cleaning up data before importing, mapping fields correctly, and resolving any issues that arise to ensure smooth and effective use of your CRM.

 

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Integration support

Assisting with connecting HubSpot to other tools and platforms, through native integrations, third-party apps, or custom API connections. This covers advising on integration options, troubleshooting sync issues, and ensuring data flows correctly between systems. A full integration service is also available on request and will be scoped and priced individually.

Process support

Offering clarification and guidance on setting up and managing structured processes within HubSpot, such as sales playbooks, training materials, pipeline management, and customer journey workflows, ensuring efficiency and consistency.

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Ad-hoc training

Providing focused, one-off training sessions to upskill your team on specific HubSpot features, functionalities, or best practices. This can include training for new employees or deep dives into advanced tools like reporting, automation, or email marketing.

Weekly or monthly monitoring

Conducting regular reviews of your HubSpot portal to identify errors, inefficiencies, or opportunities for improvement. This proactive approach helps to maintain system health, optimise processes, and ensure that data and workflows remain accurate and effective.

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Workflow and automation support:

Reviewing and optimising HubSpot automation workflows to ensure they function correctly and efficiently. This includes troubleshooting errors, refining logic, and improving automation sequences to enhance productivity and customer experience.

Updates on new HubSpot features/products:

Keeping you informed about the latest HubSpot updates, feature releases, and product enhancements so you can stay ahead of changes and leverage new tools to improve your business operations.

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Service level agreements 

Response & Resolution Times:​

Time to First Response (TTFR): Acknowledgment, issue assessment, and estimated resolution time.​
Time to Resolve (TTR): Target timeframe for issue resolution (subject to complexity).

Ticket Prioritisation:

Critical (Financial risk or business impact) → TTFR: 30 mins / TTR: 2 hrs​
Urgent (Blocking user tasks) → TTFR: 1 hr / TTR: 1 day​
Standard (General inquiries) → TTFR: 6 hrs / TTR: 3 days​

Proactive Support:​

The PH team flags underutilised HubSpot features and shares relevant updates. While this package is primarily reactive, proactive insights are included in monthly reports.

 

Pricing

3 hours/month - £495/month 

5 hours/month - £825/month

8 hours/month - £1,320/month 

Need more than 8 hours per month?​

We offer a scoping session to assess your needs and determine the best fit—whether a custom support retainer, an optimisation retainer, or a phased project approach. Book an investigation session below.

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Support retainer clients benefit from:

You gain access to the ProsperoHub customer portal, where users can submit tech and ad-hoc queries. Our team captures, manages, and resolves these requests, ensuring seamless communication and support beyond project work.

At the end of each month, the Support Service Team will review the number of submitted tickets and projected demand of services. A report will be created and shared with the client regarding usage and possible need to increase capacity for following months’ work. ​

Ready To Start Your Retainer?

Book a free consultation today